JPMorgan Chase Account Loses $4,500 in a Few Hours; Bank Shifts Blame to Customer, Refuses to Compensate: Report
A 70-year-old woman is accusing JPMorgan Chase of evading responsibility after cyber criminals emptied her account. Jodene Danials, a resident of Houston, claims that $4,500 disappeared from her Chase bank account when hackers gained unauthorized access to her Zelle account, according to a report from NBC-affiliated news station KPRC. Danials states that within a few hours in June of last year, her Chase account was depleted through 32 separate transactions, which suggests that the hackers were aware that the bank was closed at that time. When she discovered the theft, Danials promptly contacted Chase for assistance. However, after conducting an investigation, the bank informed her that no fraudulent activity had been detected and that she was technically responsible for authorizing the transactions. Danials asserts, “They knew I did not do this. I mean, who withdraws money and sends it to specific individuals through a series of 32 transfers via Zelle? No one.” Similar incidents involving hacks on Chase and Zelle have recently emerged. Cindy Little, another Houston resident, says she received a text message from Chase notifying her that an unidentified individual had been added as a Zelle recipient. Little immediately contacted the bank and discovered that $1,000 had already been stolen from her account. Chase acknowledged the fraud and reimbursed her. However, a month later, Little received another text message indicating that she had approved a transaction to an unfamiliar person. Unfortunately, she never recovered the money, and Chase accused her of orchestrating the scam herself.